Refund policy

Return and Refund Policy

Effective Date: September 23, 2026

At WildForm (“we,” “our,” or “us”), we believe every detail matters. From the smallest decorative tray that adds personality to your space, to a practical phone stand that keeps your daily routine organized, our goal is to provide thoughtfully selected home accessories that bring convenience, beauty, and comfort into your everyday life.

This Return and Refund Policy explains the terms and conditions under which customers may request returns, exchanges, or refunds for purchases made through https://www.wildform.live/.

This policy is governed by the laws of the State of Florida, United States.

1. Return Eligibility

We gladly accept eligible returns within 30 days from the date your order is delivered.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.
  • The product must include all original packaging, accessories, and included materials.
  • The item must not show signs of damage, alteration, misuse, or excessive handling.
  • Proof of purchase, such as an order confirmation email or receipt, must be provided.

Our products include decorative trays, drink accessories such as coasters, and functional home items such as phone stands. Because these products are designed for personal use and home organization, returned items must meet our quality requirements before approval.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items damaged after delivery due to improper use.
  • Products returned without original packaging.
  • Clearance, final-sale, or promotional items clearly marked as non-returnable.
  • Items that have been customized or specially prepared according to customer requirements.

If you are unsure whether your item qualifies, please contact our customer support team before sending your product back.

3. Return Request Process

To begin a return request, please contact us with:

  • Your full name;
  • Order number;
  • Product name;
  • Reason for return;
  • Photos showing the condition of the item (if applicable).

Please send return requests to:

Email: [email protected]

Once your request is reviewed and approved, we will provide instructions regarding the return process.

Customers should not send items back without prior approval, as unauthorized returns may not be accepted.

4. Return Shipping Responsibility

Unless the product arrives damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs.

If we determine that the issue resulted from our mistake, we will provide appropriate assistance and may cover reasonable return shipping expenses.

5. Refund Process

After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Processing times may vary depending on your financial institution.
  • Customers should allow additional time for banks or payment providers to complete the transaction.

Refunds generally include the product purchase price. Original shipping charges may not be refundable unless required by applicable law or the return resulted from our error.

6. Damaged or Incorrect Orders

We carefully inspect products before shipment. However, if your order arrives damaged, defective, or different from what you purchased, please contact us within 7 days of delivery.

Please provide:

  • Order number;
  • Description of the issue;
  • Clear photos of the damaged or incorrect product.

We will evaluate the situation and provide a suitable resolution, which may include replacement, store credit, or refund.

7. Exchanges

At this time, exchanges are handled on a case-by-case basis depending on product availability.

If you wish to exchange an item, please contact our support team for assistance.